Glass Express Midlands has significantly increased its delivery schedule to meet the demands of existing customers while accommodating an influx of new business during 2024.
The new delivery timetable will see overall deliveries increase to two slots a day, which includes four planned routes a week to Wales, and three into London. This has required substantial additional investment in vehicles.
“While product quality is absolutely key to winning and keeping customers, it needs to be supported by unflappable customer support, which includes a regular and reliable delivery service,” Glass Express Midlands MD Arun Photay said.
“So, as we picked up new customers across the UK – and supported existing customers with remote sites – we needed to make sure that our overall package met the demands of the operation.”
Arun explained that any manufacturing business is only as efficient as its weakest point, and any bottleneck – however small – can throttle the entire operation.
“We have spent the last two years fine tuning our operation at Oldbury in the West Midlands,” Arun said. “Primarily this is about making sure that every unit or piece of glass that leaves our facility is of the highest quality.
“But we need to make sure they arrive on time and in one piece, which is why we’ve invested significantly to update our transport division.
