Joe O’Hara has joined Business Micros in a new role as Business Development Manager. He is working alongside the sales team headed up by Nick Bailey, helping to open up opportunities with new and existing customers.
Nick commented: “Joe’s background is in customer service and business improvement, so he’ll be helping us deliver an even better experience for our customers, as well as identifying ways for them to do more with our software. That might mean simply utilising their existing software more effectively, or adding new products from our range to improve their manufacturing, operational or sales efficiency.
Joe spent the past six years at Epwin Window Systems in a variety of business improvement roles, so brings with him real awareness of the demands on fabricators and lots of experience and expertise working across the supply chain delivering measurable improvements in business performance.
Joe added: “I’m really excited to be joining the BM Group. Their TOUCH software platform offers something truly transformative for fabricators and their installation partners, and there are so many ways that I think we can help BM customers make the most of the end to end integration that TOUCH provides.
“From online ordering with TOUCH Portal to delivery tracking with Courier, the opportunities for BM and the benefits for fabricators are immense. I’ll also be looking at how we can become more efficient ourselves of course, and making the sales process as smooth as possible.”
Joe’s appointment is part of a new strategy at the BM Group to bring the sales and customer support teams closer together and offer customers a more joined up service, tailored to their individual requirements.
