State-Of-The-Art Factory in Just 60 Days
VEKA Group is always proud to go ‘above and beyond’ when it comes to providing excellent customer service.
This was particularly evident when they helped a long-standing customer get up and running with a completely new, fully functioning factory, supplying a new system, in less than 60 days!
Gwent-based Modplan has established a fantastic new business partnership with home improvement specialists Leekes, and agreed to supply the company with Halo System 10 products from a purpose-built facility.
VEKA Business Development Manager (West) Ian Smith explains: “Leekes chose Modplan after researching companies up and down the UK. They have a fantastic reputation for quality and customer service so it was no surprise that they should secure such a contract, and VEKA was proud to help them hit the ground running. We provided comprehensive Technical Service Engineer (TSE) support throughout the project. From initial planning, through to provision of tooling, machinery programming and fabrication training, we were there to help. We also actively supported in the delivery of comprehensive product training for Leekes personnel. Our marketing team was then able to assist with a full range of product imagery, brochures and maintenance guides.
Frank Richardson, Leekes Glazing Sales Manager, explained the decision: “We chose Halo System 10 because the product meets all our needs in terms of quality and performance. As well as this, we are all family-run companies still run by the original families, so with Leekes’ local experience, VEKA’s place in the uPVC market and Modplan’s manufacturing expertise, it’s a fantastic team.”
Heidi Sachs, MD of Modplan, commented: “We’ve built our business on a partnership approach that adds value to every customer. Our new partnership with Leekes perfectly demonstrates our ethos.“Our success is founded on our customers’ success. It’s why we’re happy to build bespoke partnerships and continually invest in and improve our manufacturing resources.”