Endurance Doors has launched the UK’s first TOUCH Portal live online ordering system, in partnership with the Business Micros Group.
TOUCH Portal is the first truly end to end online ordering system in the window and door market – seamlessly managing an order all the way from retail enquiry to manufacture and delivery. It transforms the way that fabricators price and process orders, and massively improves the design, quoting and ordering experience for their trade customers.
At Endurance Doors, the TOUCH Portal door designer and data platform is now live so customers can log in whenever they want to generate instant quotes and place orders. As well as the convenience, the biggest benefit for installers comes from the fact that TOUCH Portal is fully integrated with the Business Micros manufacturing and business management software that Endurance already uses. That means quotes are based on real time product data and pricing, and customers can just add their mark up using the requote customer feature and send their own professional personalised quote direct to the homeowner from within the system knowing that it’s accurate and up to date.
From Endurance Doors’ perspective, the integration of TOUCH with its Business Micros Evolution and EvoNET software means that orders go direct to manufacturing, saving on order processing and eliminating the need for double entry. The composite door specialist can also use TOUCH to send news and updates to customers and provide downloadable technical and marketing support materials.
Scott Foster, Head of Group Sales and Marketing for Endurance Doors, said: “It’s a real thrill for us to be the first fabricator to launch the much-anticipated system. It is game changing software which will transform the way we engage with our Installer Partners, as well as making a big impact on our operation and efficiency. Once again, we’re leading the way in the composite door market and can’t wait to start delivering all the benefits that TOUCH promises to our Partners.”
The continually updated data platform that underpins the portal was developed and hosted by Business Micros and the designer and customer interface was created by the team at group companies The Consultancy and Glazing Vault. Together, they are responsible for the vast majority of window and door designers used in this industry, so it’s no surprise that TOUCH incorporates all the elements which retail buyers most value.
That includes fully rendered, realistic product images, accurate glass and hardware choices based on the fabricator’s own datasets, an intelligent configurator that only designs what can actually be fabricated, and a Virtual Home visualiser that lets users upload internal and external pictures of their home and see exactly how the door or window they have designed will actually look.
Graeme Bailey, Managing Director of the Business Micros Group, commented: “We’ve been working with our launch partner fabricators for many months making sure that TOUCH Portal does everything they need it to do. Endurance is the first over the line, partly because its Portal is dedicated only to doors, but also because it is a powerful brand that has believed in the project from the start and has always been a strong and loyal supporter of Business Micros. We’ll be announcing a whole raft of other big name launch partners fabricating both windows and doors over the coming weeks and months. 2022 already looks like it will be the year when TOUCH becomes the number one choice for trade fabricators in the UK.”
TOUCH Portal is fully compatible with the TOUCH Vendor lead generation, remote selling and quoting tool for installers launched by Business Micros Group in 2021. Users of TOUCH Vendor can choose to link their system direct to their chosen fabricator’s TOUCH Portal or continue to use it as a standalone option.