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Sternfenster Plus ‘Vital’ In Managing High Demand

Sternfenster customer, Fortress Windows and Conservatories, has said that the service and support it receives from the Lincoln based manufacturer, including its Sternfenster Plus customer portal, are proving vital in managing high levels of ongoing demand.

According to Fortress’ Managing Director, Steve Duddridge, unspent holiday money has been the biggest factor driving the home improvement boom and will continue to fuel demand from the retail sector well into 2022. 
“It’s very challenging at the moment, we’re under a considerable amount of pressure to keep up with the volume of enquires and orders,” he said. “The level of support we have from Sternfenster however, is outstanding.
“That’s in person from the customer service and technical teams, but also with the online systems such as the EasyAdmin CRM and Sternfenster Plus, which I use for everything, it’s almost a necessity to the daily running of the business,” he added. “I wish every supplier had a system like it!”
It also features a live production feed, displaying the production capacity of all the products across Sternfenster’s PVC and aluminium portfolio, giving users greater clarity on order to delivery times at point of order.  
“The news feed and capacity planner are both great tools to have,” said Steve. “I can see if there are any unexpected issues with supply or production, I have a better idea of leads times and that all helps me to forward plan and to manage my customer’s expectations. 
“We’re expecting demand to continue,” he concluded. “We have the capacity to grow with it, and with the level of service and support we enjoy from Sternfenster, we are confident for the future.”
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