After months of anticipation, Business Micros’ new TOUCH Vendor remote selling software for installers went live on 6 January.
Well worth waiting for, it gives installers everything they need to sell more easily in today’s post-Covid world. It also comes with the big advantage of a month’s free trial to allow users to see just what a difference the software could make to their business.
TOUCH Vendor is a stylish, easy to use lead generation, quoting and ordering tool which installers can easily add to their existing websites. It has been designed to be supremely flexible to suit the way that installation businesses need to work now and in the future.
In lead generation mode, it’s a user-friendly design tool which web visitors can use to create their choice of doors and windows online and submit an enquiry via the website. This can then be instantly converted into a quote and priced up automatically with no re-processing.
In virtual sales mode, it lets installers use a more advanced design tool to create fully specced windows and doors themselves on a screen shared with the customer and, in field sales and survey mode, it adds in measurements so that the homeowner gets a quote in real time during a socially distanced sales visit.
Users simply select the list of products they sell from a menu within the system and add their own colours and logo to personalise their version. They can quote on multiple products on one customer enquiry and add in their own live pricing options which they can turn on or off depending on which mode they are using.
As well as transforming the sales experience, it also allows installers to manage enquiries and generate and track quotes more easily via their own Vendor account. This is where the enquiries land from homeowners and where installers simply edit the enquiry and make any necessary additions, before adding their price and automatically generating a quote via email.
The team behind the new software, which includes the database experts at Business Micros and the designers at group company The Consultancy, point out that there are three important factors which set TOUCH Vendor apart from the many other online sales tools which have risen in popularity since the start of the pandemic.
The first is that it uses accurate product data sourced and continually updated by Business Micros using the master datasets from profile suppliers. Vendor contains an unrivalled list of products, including advanced shapes and designs and all the relevant colour combinations. Crucially, it has inbuilt knowledge of product design limitations so it will only generate a design for a product which can actually be manufactured.
The second is that it uses expertly crafted product imagery and realistic renders created by The Consultancy to deliver a really satisfying user experience and to generate impressive, professional looking paperwork and quotes
And the third is that it is the first element in the end-to-end software platform which the Business Micros Group will be rolling out to fabricators as well over the coming months. This will enable an order to go all the way from retail enquiry to online ordering, manufacturing and delivery via one fully integrated software solution.
Once TOUCH Portal for fabricators comes online, users of TOUCH Vendor will be able to choose whether to use the software in Standalone or Connect mode and sync with their chosen fabricator to generate quotes and place orders. Installing the software now will put installers ahead of the game in terms of the upcoming revolution.