Total Customer Satisfaction
Plastic Trade Frames was founded in 2001 initially as a manufacturer supplying direct to the trade. However, it wasn’t long before the requests started coming in for an installation service, and sister company Frames Conservatories Direct was born.
They now have nearly 20 years experience in both supplying and installing windows, doors and conservatories.
Fast forward to 2020, and the company is now one of the leading names in home improvements in the area. It has 3 showrooms across East Anglia, along with its original trade counter for commercial customers. The family-run company now employs over 35 members of staff.
Managing Director Adrian Lewis constantly strives for exceptionally high standards in his quest for total customer satisfaction, and their dedication has paid off having been awarded ‘National Customer Satisfaction Award Winners’ in 2015, 2016 and 2019, and ‘Installers of the Year 2016’ as voted for by their customers and independently audited by the Independent Network.
Accreditations are important to build trust in any company, but especially where a trade like this is concerned, so Frames Conservatories Direct have strived hard to gain accreditations with independent bodies, including Fensa, Which, Checkatrade, Trustatrader, BSI and Independent Network to name a few.
Always trying to develop the industry, Adrian has been quick to introduce new advances in technology, including instant online quotes via their website, plus a state of the art digital design centre in their Bury St Edmunds showroom, where customers can try before they buy. By simply bringing in a photo of their home, the photo technology allows customers to see how their home improvement will look before they commit, which helps to take some of the guesswork out of planning their dream home.
At the heart of the company is Adrian’s passion to support the local community. Frames Conservatories Direct have been keen sponsors of all the local sporting associations over the years including football and rugby teams, cricket and bowls clubs, as well as supporting community projects like ‘Bury in Bloom’, a charity which works to enhance the townscape of Bury St Edmunds, provides funding and support for various projects and contributes to the wellbeing of the town with its floral displays.
Adrian’s own commitment to charity is well-renowned locally, and he’s certainly not afraid of a challenge. He’s run 5 London Marathons and completed mammoth cycle rides including most recently a real endurance challenge of over 1000 miles from Russia to the UK, raising thousands of pounds for various charities in the process.
The Frames Conservatories Direct showrooms can be found in Bury St Edmunds, Diss and Ely and the Plastic Trade Frames Trade Counter is located in Bury St Edmunds. Find out more by visiting their websites www.fcdhomeimprovements.co.uk and www.plastictradeframes.co.uk.