Trust Endurance to Deliver on Time, Every Time
Customer service and installer satisfaction are two of Endurance’s top priorities. With an impressive 98% OTIF for June, it’s safe to say that installers can trust them to deliver.
Using their reliable delivery, installers won't need to change installation dates due to late arrival. This means fewer awkward phone calls, unhappy customers and negative reviews. Instead, installers will see their reputation enhanced and their business grow from strength to strength.
Endurance has made a number of improvements to achieve their fantastic OTIF performance. They have developed their IT systems and planning software, to make the most of modern technology. These changes have hugely improved their routing software so that deliveries can be more efficient and more frequent.
Many areas even enjoy two deliveries per week. As well as technology, physical improvements has ensured deliveries run smoothly. The dispatch area has been fully revamped, allowing an efficient and near effortless loading process. As well as this, we can't forget the three new vans that have been added to their already impressive distribution fleet.
People have always been at the heart of Endurance and the key to their success. The latest improvement in their delivery service is no different. Long standing staff member, Suzanne Turner has recently been made the new Transport Manager. With her six years of experience running their Customer Service Department and assisting in transport operations, she has already made significant improvements in her new specialism.
Also deserving credit are Production Managers, Dale Jacklin and Drew Fraser. The pair have a collective 45 years of service and are working together to develop the skills of an already experienced team. With the new improvements and these three experts at the helm, deliveries are sure to stay smooth and reliable.