Suzanne Turner: Endurance’s New Distribution Manager
To strengthen their arm when it comes to delivering exceptional service to their customers, Endurance has recently invested in a new Distribution Manager.
Suzanne Turner, the face behind the newly appointed role, has worked at Rocal for five years moving from service calls up through Aftersales Supervisor to her current role.
How Have You Found Being Part of the Endurance Team? “Over my time as part of the team, I have enjoyed the friendly and forward-thinking atmosphere that has offered me the opportunities to learn about different areas of the business. The knowledge gained from this will be implemented into the distribution side of the business to ensure everything runs as smoothly as possible.”
What’s Next for Your Role at Endurance? “The immediate plans include the improvement of service we offer to our customers, including streamlined work loads for drivers and loaders to reduce unnecessary pressure, the recruitment of new drivers who can drive all vehicles, more forward planning, and better communication with customers.”
How Will You Make the Most of Your Role? “I will be utilising my strong working relationships with internal and external customers to outline the areas that need the most support. This includes implementing vehicle tracking for customers to track their order delivery, modernising the distribution fleet, and creating a comprehensive distribution strategy without losing any quality.”
Any Closing Comments? “My aim is to develop a team proud to be defined by the quality of service we deliver and the safe operating efficiency of our fleet. I’m excited to be in this new role at Rocal and can’t wait to get started.”