Certass Digital Support Package Helps Installers Get Online
Delivering on its promise for tangible member benefits, Certass has launched its Digital Support Package for members to help them go digital, get ratings from their customers and prove their professionalism.
Jason Clemmit, MD, explains: “Members have been asking us to help them promote their businesses and as we have pledged to support them with practical business tools, it made sense to create a package that could help make a real difference.
“More than 70 percent of local installers still don’t have a website, but our members can now create their free member profile on certass.co.uk. They can upload images, create a company bio and link to their social media pages from here, so when homeowners search for a glazing installer, it’s easy for them to find out more about them.
“It also shows the status of their membership, so homeowners can check that they are still registered with us. For extra peace of mind, we’ve added a ratings section too. Installers can give their customers a link, so they can get genuine, helpful ratings.”
Through the new member ratings system, installers are scored by their customers on service, reliability & timekeeping, tidiness, workmanship standards and product suitability. The ratings are then displayed on each member profile. Installers receive a notification when a review has been completed, along with any additional comments so they can be used on social media and marketing resources.
Jason adds: “As an extra, every member now has a personalised, dynamic Certass and Certass Trade Association member logo featuring their member number, proving their membership to homeowners. They can display this on their website, social media pages or add it as a footer to their email quotes.”